Privacy policy

Privacy Policy

Last Updated: September 8, 2026

At MYMEROVIA, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, purchase gardening tools or outdoor products from us, contact our customer support team, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information necessary to operate our website, process orders, provide customer support, improve our services, and maintain a secure shopping experience.

Information You Provide

We may collect personal information when you:

  • Place an order

  • Create or manage an account

  • Subscribe to email updates or promotional communications

  • Contact our customer support team

  • Submit a product review

  • Participate in surveys, promotions, or other website features

  • Request a return, refund, or replacement

The information collected may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order information

  • Payment-related information

  • Customer service communications

  • Product reviews or feedback you choose to provide

Payment information may be processed directly by third-party payment providers and may not be stored directly by MYMEROVIA.

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Products viewed

  • Website interactions

  • Referral source

  • Date and time of visits

  • Shopping cart activity

  • Advertising or analytics identifiers

This information helps us understand how customers interact with our website and allows us to improve website functionality, security, advertising, and overall shopping experience.

2. How We Use Your Information

We may use personal information for the following purposes:

Order Processing & Delivery

To:

  • Process and confirm orders

  • Process payments

  • Arrange shipment and delivery

  • Send order confirmations

  • Provide tracking information

  • Handle returns, refunds, replacements, or exchanges

  • Communicate with you about your purchase

Customer Support

To:

  • Respond to questions

  • Resolve order-related issues

  • Provide product information

  • Assist with returns or refunds

  • Improve customer service

Website & Service Improvement

We may use information to:

  • Improve website functionality

  • Analyze customer interactions

  • Understand shopping preferences

  • Improve product selections

  • Identify technical issues

  • Develop a more convenient shopping experience

Marketing & Communications

Where permitted by applicable law, we may use your information to:

  • Send product updates

  • Share promotional offers

  • Announce sales or special events

  • Provide recommendations

  • Measure marketing effectiveness

You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in the message or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

Security & Fraud Prevention

We may use information to:

  • Detect suspicious activity

  • Prevent fraudulent transactions

  • Protect customer accounts

  • Maintain website security

  • Prevent unauthorized access

  • Enforce our Terms of Service

3. Data Security & Protection

At MYMEROVIA, we use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our security practices may include:

🔒 Secure Transmission

Sensitive information is transmitted using encrypted connections and secure checkout technologies.

🔒 Restricted Access

Personal information is limited to authorized personnel and service providers who require access for legitimate business purposes.

🔒 Payment Protection

Payment transactions are processed through third-party payment providers.

We do not intentionally store complete credit or debit card numbers on our own servers when payments are processed through these providers.

While we take reasonable measures to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

4. How We Disclose Personal Information

We do not sell personal information for money.

However, we may disclose certain information to service providers and business partners when reasonably necessary to operate our website and provide our services.

These may include:

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Website hosting providers

  • E-commerce platforms

  • Customer support providers

  • Email and communication providers

  • Fraud prevention providers

  • Analytics providers

  • Advertising and marketing partners

These parties may receive only the information reasonably necessary to perform their services.

We may also disclose information when required to:

  • Comply with applicable laws or legal processes

  • Respond to lawful government requests

  • Protect our legal rights

  • Prevent fraud or security threats

  • Protect customers or other individuals

5. Advertising & Marketing Technologies

We may use cookies, pixels, APIs, and similar technologies to measure advertising performance and understand how visitors interact with our website.

Depending on the tools used on our website, advertising and analytics partners may include services such as:

  • Meta (Facebook and Instagram)

  • Google

  • Other advertising, analytics, or marketing technology providers

These providers may receive information such as:

  • Device identifiers

  • IP address

  • Website activity

  • Products viewed

  • Advertising interactions

  • Purchase or conversion events

These companies process information according to their own privacy policies and applicable legal requirements.

Where required by law, we may provide options to manage or limit certain advertising or tracking technologies.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device that help websites remember information and provide certain functionality.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for basic website functions, including:

  • Shopping cart functionality

  • Checkout

  • Order processing

  • Security

  • Account features

Analytics Cookies

These cookies may help us understand:

  • Website traffic

  • Pages visited

  • Customer interactions

  • Website performance

  • Technical issues

Marketing Cookies

These cookies may be used to:

  • Measure advertising effectiveness

  • Understand advertising interactions

  • Build relevant audiences

  • Display more relevant advertisements

  • Improve marketing campaigns

Cookie Preferences

You may be able to control or disable cookies through:

  • Your browser settings

  • Cookie preference tools available on our website

  • Advertising provider preference settings

Disabling certain cookies may affect the functionality of parts of our website.

7. Third-Party Websites & Services

Our website may contain links to third-party websites, services, payment providers, or social media platforms.

These third parties operate independently and maintain their own privacy policies and data practices.

MYMEROVIA is not responsible for the privacy practices, security, or content of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information.

8. Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how personal data is used

  • Withdraw certain consent

  • Object to or restrict certain processing

  • Opt out of certain advertising or data-sharing practices

  • Obtain a copy of certain personal information

These rights may be subject to exceptions or verification requirements under applicable law.

To submit a privacy request, please contact us at:

service@mymerovia.com

We may need to verify your identity before completing certain requests.

9. California & Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

  • The right to know what categories of personal information are collected

  • The right to request access to certain personal information

  • The right to request correction

  • The right to request deletion

  • The right to opt out of certain targeted advertising, sale, or sharing practices

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

Where required, we will process eligible privacy requests in accordance with applicable law.

10. Hong Kong Privacy

As our business contact information is located in Hong Kong, personal information may also be handled in accordance with applicable Hong Kong privacy and data protection requirements.

We seek to collect and use personal information only for legitimate business purposes reasonably connected to providing our website, products, customer support, and related services.

11. International Data Processing

Because we serve customers in different locations and work with service providers that may operate internationally, personal information may be processed or stored outside your country or region.

Data protection laws in those locations may differ from the laws in your place of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are used when personal information is transferred internationally.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing orders

  • Providing customer support

  • Maintaining transaction records

  • Preventing fraud

  • Resolving disputes

  • Meeting accounting or tax obligations

  • Complying with applicable legal requirements

Retention periods may vary depending on the type of information and the reason it was collected.

13. Children's Privacy

Our website and products are intended for general adult consumers and are not directed toward children under the age of 13.

MYMEROVIA does not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us so we can review the matter and take appropriate action.

14. Data Security Incidents

If we become aware of a security incident involving personal information, we may take appropriate measures including:

  • Investigating the incident

  • Securing affected systems

  • Limiting further unauthorized access

  • Working with relevant service providers

  • Providing notifications where required by applicable law

15. Email & Promotional Communications

We may use customer email addresses to:

  • Send order confirmations

  • Send shipping updates

  • Respond to customer inquiries

  • Provide service notifications

  • Send promotional communications where permitted

For promotional communications:

  • We aim to clearly identify the sender

  • We do not intentionally use misleading subject lines

  • Customers may unsubscribe from promotional emails

  • Opt-out requests will be processed in accordance with applicable requirements

16. Privacy Choices

Depending on your location and the technologies used on our website, you may have options to control:

  • Marketing emails

  • Advertising cookies

  • Analytics cookies

  • Certain targeted advertising

  • Certain sharing of data with advertising partners

You may also contact us directly if you have questions regarding available privacy choices.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our website

  • Our services

  • Our business practices

  • Technologies we use

  • Applicable legal requirements

Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

18. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or a privacy-related request, please contact us:

MYMEROVIA

16 Tai Chi Leng Road
Yuen Long District
Hong Kong

📞 Phone: 00852-8887342

📧 Email: service@mymerovia.com

Thank you for choosing MYMEROVIA.

We are committed to protecting your privacy while providing a safe, convenient, and reliable shopping experience for your gardening and outdoor needs.