Return & Refund Policy

At MYMEROVIA, your satisfaction is important to us.

We want every customer to feel confident when shopping for gardening tools and outdoor essentials with us. This Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

1. Return Eligibility

We accept return requests within 30 days of receiving your order.

To qualify for a return, the product must:

• Be in its original condition

• Be unused and in resalable condition

• Include the original packaging and accessories, if applicable

• Include proof of purchase or valid order information

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

📧 service@mymerovia.com

Please provide:

• Your order number

• Reason for the return

• Photos or relevant details regarding the issue, if applicable

Once your request has been reviewed and approved, our team will provide the necessary return instructions.

Please do not send items back before receiving return authorization.

Unauthorized returns may not be processed or accepted.

3. Damaged, Incorrect, or Defective Items

Please inspect your order carefully after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

For faster assistance, please include:

• Your order number

• Photos of the product

• Photos of the packaging

• A brief description of the issue

Our customer support team will review the situation and work with you to provide an appropriate solution.

4. Items Not Eligible for Return

Certain products may not be eligible for return, including:

• Products that have been used or damaged after delivery

• Items returned without their original packaging

• Personalized or customized products

• Gift cards

• Clearance or final sale items

• Shipping fees paid during checkout

If you are unsure whether your order qualifies for a return, please contact our support team before sending your item.

5. Exchanges

If you receive an incorrect or defective product and would like a replacement, please contact our customer support team first.

Once your request has been reviewed and approved, we will provide instructions regarding the replacement process.

Depending on product availability and delivery circumstances, we may recommend placing a new order instead of processing a direct exchange.

6. International Orders

For international customers, return conditions may vary depending on the destination, carrier requirements, and local shipping regulations.

Customers are responsible for ensuring that returned products meet the required return conditions before shipment.

Unless the return is caused by an error on our part, customers may be responsible for:

• Return shipping costs

• Customs fees

• Import or export duties

• Other international return-related charges

Please contact us before arranging any international return.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

• The refund will be issued to your original payment method

• Refund processing may take up to 10 business days

• Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the applicable processing period, please contact our customer support team for assistance.

8. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item caused by us, return shipping costs are generally the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning items.

9. Return Address

Please contact MYMEROVIA customer support before sending any return package.

The correct return address and return instructions will be provided after your request has been reviewed and approved.

Do not send return packages directly to our company contact address unless our customer support team specifically instructs you to do so.

Customer Support

MYMEROVIA

16 Tai Chi Leng Road
Yuen Long District
Hong Kong

📞 Phone: 00852-8887342

📧 Email: service@mymerovia.com

Thank you for choosing MYMEROVIA.

We appreciate your trust and are committed to providing a simple, reliable, and customer-focused shopping experience for your gardening and outdoor needs.