Shipping policy

Shipping Policy

At MYMEROVIA, we understand that receiving your gardening tools and outdoor essentials safely and on time is an important part of your shopping experience.

This Shipping Policy explains how we prepare, process, and deliver your orders so you can shop with confidence.

Our Shipping Approach

At MYMEROVIA, we focus on providing convenient access to practical gardening tools and outdoor essentials for modern homes and gardens.

To improve efficiency and maintain product availability, orders may be fulfilled through trusted fulfillment partners and distribution centers.

This approach allows us to:

🌱 Provide practical gardening tools at accessible prices

📦 Maintain reliable inventory and efficient order fulfillment

🌎 Serve customers across different regions with flexible delivery options

We appreciate your understanding as we work to provide a smooth and reliable shopping experience.

1. Order Processing & Shipping Costs

Every MYMEROVIA order goes through careful preparation before shipment.

Order Processing Time

Please allow 1–3 business days for order verification, quality inspection, packaging, and shipment preparation.

During holidays, promotional events, or periods of high order volume, processing may require additional time.

Shipping Fee

Shipping fees are calculated based on your delivery location and the available shipping options shown at checkout.

Free shipping promotions may be available during selected campaigns.

2. Estimated Delivery Times

Delivery times may vary depending on your location, carrier conditions, customs processing, and seasonal demand.

Region Estimated Delivery Time
United States 3–7 Business Days
Canada 5–10 Business Days
Other International Locations 7–15 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that estimated delivery windows are not guaranteed delivery dates. Unexpected carrier delays, weather conditions, customs procedures, or local delivery factors may affect arrival times.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please keep in mind:

  • Tracking information may take 24–72 hours to update after shipment

  • Some packages may show limited tracking updates while moving between facilities

  • Temporary pauses in tracking updates do not necessarily mean that your package has stopped moving

If you have concerns about your shipment, please contact our customer support team.

4. Customs, Duties & International Orders

For international shipments, customs policies and import requirements may vary depending on the destination country or region.

Customers are responsible for any applicable:

  • Import duties

  • Local taxes

  • Customs fees

  • Other charges required by local regulations

MYMEROVIA is not responsible for delays caused by customs inspections, customs clearance procedures, or local import requirements.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to help provide faster delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

📧 service@mymerovia.com

within 12 hours of placing your order.

Once your order has entered the fulfillment or shipping process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every MYMEROVIA order to arrive safely and in good condition.

Damaged Items

If your package arrives damaged, please contact our customer support team within 72 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A brief description of the issue

Our team will review your request and assist with an appropriate solution.

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact our customer support team.

We will review the available shipping information and assist you with the next steps.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State or region

  • Postal code

  • Country

  • Contact information

If an order cannot be delivered because incorrect or incomplete shipping information was provided, additional shipping charges may apply.

Customer Support

If you have any questions regarding your shipment, please contact us:

MYMEROVIA

16 Tai Chi Leng Road
Yuen Long District
Hong Kong

📞 Phone: 00852-8887342

📧 Email: service@mymerovia.com

Thank you for choosing MYMEROVIA.

We appreciate your trust and are committed to making your gardening and outdoor shopping experience simple, reliable, and convenient.